Dective

Dective will accept your return of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any dective location with the exception of select merchandise explicitly noted in our return policy below. Please note, we cannot accept online purchase returns at LOFT, LOFT Outlet or dective Factory store locations.

We will credit you for returns, accompanied by proof of purchase, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange (in store only). For gift returns that are received within 30-days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by proof of purchase, made more than 30-days after the purchase, will be credited for the item’s current selling price either in the form of a merchandise credit* or as a merchandise exchange (in store only). One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without proof of purchase will be credited for the item’s current selling price on the date of the return, in the form of a merchandise credit. Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

dective merchandise marked final sale at any location (store or online) is sold “as is” and may not be returned or exchanged and is not eligible for a price adjustment.

*A merchandise credit issued online will be sent by e-mail as an E-Gift Certificate. A valid email address must be provided. A merchandise credit issued in stores may only be redeemed in stores.